Job Description – Shop Assistant (The Loop, Duns)

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Job Title:

Shop Assistant

Location:

The Loop, Duns

Hours:

Monday: 10:00 – 15:00
Tuesday: 10:00 – 15:00
Wednesday: 10:00 – 15:00
Every second Saturday: 10:00 – 13:00

Responsible to:

Shop Manager / Chief Officer

About The Loop:

The Loop is a community-focused reuse shop, part of Berwickshire Swap. We provide high-quality, affordable clothing, home-ware, and essentials while reducing waste and supporting local families. We aim to create a welcoming, well-presented, boutique-style environment.

Role Purpose:

To support the day-to-day running of The Loop, delivering excellent customer service, maintaining high visual standards, and helping create an inviting and organised shop environment.

Key Responsibilities:

Customer Experience:
- Provide a warm, friendly welcome to all customers
- Offer help and styling suggestions where appropriate
- Promote the values and mission of The Loop

Shop Floor & Merchandising:
- Maintain a clean, tidy, and well-organised shop floor
- Replenish stock and ensure rails are well spaced and colour coordinated
- Support creation of attractive, curated displays
- Rotate stock regularly to keep the shop fresh and seasonal

Till & Sales:
- Operate the till and handle cash/card payments
- Follow cashing-up procedures
- Support Gift Aid processes where required

Donations & Stock:
- Sort, steam, and prepare donations for sale
- Ensure only good-quality items reach the shop floor
- Follow guidelines on what can and cannot be accepted

Team & Volunteers:
- Work alongside volunteers, offering guidance and support
- Help create a positive, inclusive team environment

Person Specification:

Essential:
- Friendly, approachable, and reliable
- Good attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy retail environment

Desirable:
- Retail or customer service experience
- Interest in fashion, styling, or home-ware display
- Passion for sustainability, reuse, or community work

What We’re Looking For:

Someone who takes pride in presentation, enjoys creating order, has a good eye for detail, and is proactive and hands-on.

How to Apply :

Email your CV and covering letter to Chief Officer Nicky Seed - nicky.seed@berwickshireswap.co.uk

Closing date : 10th April 

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